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Frequently Asked Questions
Shipping and Delivery
We offer global shipping with priority express for our luxury collection. Orders are processed within 24 hours and dispatched from our artisanal studio.
Return Policy
Our luxury products are final sale. However, we offer a 30-day exchange window for any item if it arrives damaged or defective.
Pet Care Instructions
For our high-end pet accessories, please hand wash with warm water and a mild detergent. Avoid harsh chemicals to preserve the artisanal finish.
Product Care
Our human skincare is best stored in a cool, dry place. Gently pat dry after use to maintain the integrity of the high-end botanical ingredients.
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